She tweeted at 6:59 pm when the train was passing through Shegaon railway station on 26 November:
@RailMinIndia plz plz help in tarin no 18030 one male passanger harrassing me at shegaon I am in train terrified
— namrata mahajan (@namratamahajan1) November 26, 2015
According to Central Railway chief PRO, Narendra Patil, a senior officer, Ved Prakash took note of the tweet instantly and contacted him for help.
Source: Twitter
As Namrata had not provided all the required details for adequate support to reach her, they asked for her PNR number through a tweet.On receiving the details, railway officials came to know that her train was about to reach Bhusaval railway station and they assured her that she would get help there.
@RailMinIndia contacted 182 helpline no they assured me help near bhusawal. — namrata mahajan (@namratamahajan1) November 26, 2015
40 minutes later, as soon as the train stopped at Bhusaval railway station, RPF jawans reached out to Namrata.
If you are weak physically, you should have alot knowledge to save yourself#thanksrailministry
— namrata mahajan (@namratamahajan1) November 26, 2015
@pra_shri80 @RailMinIndia yes sir exactly I am safe thanks for that immediate help sir.
— namrata mahajan (@namratamahajan1) November 26, 2015
The male passenger was shifted to another coach as he had a valid ticket. "The man had a wait-listed ticket and his behaviour and body language did not seem to be decent and since Mahajan was travelling alone, she felt terrified," Narendra Patil informed PTI.